Right out of the box the product quality is just so clear. This business clearly takes pride in their work and it really shows. The hangers add some "life" to our place and look amazing. Their instructions and printed template made the hanging on the wall process easy. Plus, the customer service interactions I had were so helpful - these folks are a class act.
The only challenge I've had is that some of the plants I ordered had root rot when they arrived (probably since I live on the east coast, so long shipping route). I've trimmed / hydrogen peroxided them and TBD on whether or not they'll all make it, but it's nice to know the company will ship me new ones if these don't end up surviving. Others are already doing well and setting up new roots in the water!
I rarely write reviews, but felt like I needed to for these folks since it's such a great product and since they have such great customer service!